Terms, Conditions & Privacy policy.

Effective Date: February 2025

1. Introduction Pennine Pacific Pty Ltd ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA). By using our website and services, you consent to this policy.

2. Information We Collect We may collect personal information that identifies you, including:

  • Identity Information: Name, email address, phone number, company details.

  • Technical Data: IP address, browser type, device information, cookies, and tracking technologies.

  • Usage Data: Pages visited, time spent on pages, user interactions.

  • Financial Data (if applicable): Payment and billing information.

  • Sensitive Data: We do not collect sensitive information (e.g., racial/ethnic data, health information) unless explicitly required by law or with your consent.

  • Website Interaction Data: Information collected via our website hosted on Squarespace, including interactions with contact forms.

3. How We Use Your Information We use your personal data for the following purposes:

  • To provide and improve our services.

  • To communicate with you regarding inquiries, contracts, or service updates.

  • To process payments and transactions (if applicable).

  • To comply with legal obligations.

  • To analyse website performance, user interactions, and improve user experience.

  • To send marketing communications, which you can opt out of at any time.

  • To utilise Google Analytics to assess and enhance website functionality.

  • To facilitate targeted advertising and retargeting using third-party platforms such as Google Ads, Facebook Pixel, and LinkedIn Ads.

4. Legal Basis for Processing (GDPR Compliance) We process personal data under the following legal bases:

  • Consent: When you provide explicit consent.

  • Contractual Necessity: To fulfil a contract with you.

  • Legal Obligations: When required by law.

  • Legitimate Interests: For business and security purposes.

5. Data Sharing & Third Parties We do not sell or rent your personal information. We may share your data with:

  • Third-party service providers for hosting, analytics, marketing, and IT support.

  • Regulatory authorities when required by law.

  • Business partners where consent has been provided.

  • Squarespace, which hosts our website, and Google Analytics, which collects visitor insights.

  • Marketing and advertising platforms such as Google Ads, Facebook, and LinkedIn for targeted campaigns.

6. International Data Transfers We operate in Australia and the UK and may transfer data outside your country. Where necessary, we ensure data protection compliance via Standard Contractual Clauses (SCCs) or equivalent safeguards.

7. Data Retention We will only retain your personal data for as long as necessary for the purposes outlined in this policy. We typically retain:

  • Client records: Retained for 7 years per regulatory compliance.

  • Marketing data: Retained until you opt out or withdraw consent.

  • Cookies & analytics data: Retained as per the expiration set within our cookie policy.

8. Data Security & Breach Notification We implement strict security measures to protect personal data from unauthorised access, loss, or disclosure, including:

  • Secure access controls and encryption.

  • Regular security audits and vulnerability assessments.

  • Third-party security compliance for service providers.

  • In case of a data breach, affected users will be notified in accordance with the Australian Notifiable Data Breach (NDB) Scheme and GDPR requirements.

9. Your Rights (GDPR & Australian Privacy Rights) You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent at any time.

  • Lodge complaints with the Office of the Australian Information Commissioner (OAIC) or relevant GDPR authorities.

10. Cookies, Website Analytics & Direct Marketing

  • Our website uses cookies to enhance user experience. You can manage cookie settings via your browser.

  • We use third-party analytics tools such as Google Analytics to understand website usage.

  • We may send direct marketing communications, which you can opt out of via unsubscribe links or by contacting us.

  • We use advertising and tracking tools such as Facebook Pixel, Google Ads, and LinkedIn Ads for retargeting and marketing.

11. Age Restrictions Our website and services are not intended for individuals under the age of 18. If we become aware that personal data has been collected from individuals under 18, we will take appropriate steps to remove the information.

12. Contact Us For any privacy concerns, contact us here.

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Terms & Conditions

1. Introduction These Terms and Conditions govern your use of Pennine Pacific's website and services. By accessing our website, you agree to these terms.

2. Intellectual Property All content on this website, including text, images, and trademarks, is owned by Pennine Pacific Pty Ltd and protected under Australian intellectual property laws.

3. Acceptable Use You agree not to:

  • Use the website for unlawful purposes.

  • Distribute malware or harmful content.

  • Attempt to disrupt website functionality.

4. Limitation of Liability We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services.

5. Third-Party Links Our website may contain links to external sites. We are not responsible for their content or privacy practices.

6. Privacy & Data Protection Use of this website is subject to our Privacy Policy, which outlines data collection, storage, and security measures.

7. Website Hosting & Analytics

  • Our website is hosted on Squarespace, which collects visitor data as per its privacy policy.

  • We use Google Analytics to track website traffic and user interactions.

  • Information provided via our contact forms is securely stored and used strictly for communication purposes.

  • We use third-party advertising and tracking tools such as Facebook Pixel, Google Ads, and LinkedIn Ads.

8. E-Commerce & Transactions (if applicable)

  • Any online payments or transactions made through our website are processed through secure third-party payment gateways.

  • Refunds, cancellations, and service delivery policies will be clearly outlined before purchase.

9. Service Availability & Downtime

  • While we strive for 99.9% uptime, we are not responsible for temporary downtime or outages due to third-party service providers.

10. Governing Law & Legal Jurisdiction These Terms are governed by the laws of Queensland, Australia.

  • Any disputes shall be resolved under the exclusive jurisdiction of Queensland courts.

11. Dispute Resolution If a dispute arises, parties agree to resolve matters through negotiation, mediation, or arbitration before resorting to litigation.

12. Client Responsibilities

  • Users agree to provide accurate and up-to-date information. We are not responsible for losses resulting from incorrect information provided by the user.

13. Contact Information For any legal inquiries, contact us via our contact page